New Orleans Auto Repair

5

New customer here for Nola Automotive. Brought my new car in for suspension repair, and I can see why everyone has been raving about their service. I can see the mechanics take pride in their work and will work on your car like how you would like your car to be treated. The service was quick, and I came out a satisfied customer. Overall, I would come back again.

We appreciate the feedback and thanks for the 5 stars! We hope to see you next time you need service.

- NOLA Automotive Repairs Inc
3

We did not find your name in our customer database. Please call us at 504-299-9800 to let us know why you rated your experience with us only 3 stars so we can possibly make it a 5 star experience.

- NOLA Automotive Repairs Inc
5

Exceptional customer service, reasonable price. Extremely pleased with service. Services: Wheel alignment, Oil change, Tires

We love 5 star reviews! Thanks.

- NOLA Automotive Repairs Inc
5

Super nice guys and efficient shop!

Thank you Ashley! We appreciate you taking the time to leave us such a great review.

- NOLA Automotive Repairs Inc
5

Hurricane Ida hit us all badly, and shut down many services, some of which have still not been able to return. And despite dealing with their own damages, NOLA Automotive Repairs was able to service our Toyota Tacoma the same day we called, and had us road-ready the next day. Many places we called were backed-up several weeks, but NOLA Automotive really came through for us, at a reasonable price. We highly recommend, and plan to use them in the future.

Thank you for recommending us and for such a great review! Hope next time you need service you come back to see us.

- NOLA Automotive Repairs Inc
5

We appreciate your 5 star review William, thanks!!

- NOLA Automotive Repairs Inc
5

Thank you Randall for your wonderful 5 star review!

- NOLA Automotive Repairs Inc
1

If I could give this place a zero rating, I would. The manager Stacey is extremely unprofessional and rude . I got some work done on my car in June. I noticed around August that my brakes were still not working properly. Recently I went to them to receive a refund for the work and the manager based laughed in my face about the issue. Instead of trying to hear what I had to say and provide a solution, she was extremely rude and condescending. I personally believe that her demeanor towards me was racially motivated. If you want quality work and customer service, DO NOT COME HERE.

You walked in and told us that you wanted a refund because your brakes were squeaking and your headlight bulbs were not bright enough. You stated that you took the car to two other mechanics recently and that they both told you that we installed the brake rotors wrong. You had no details nor any paperwork to back that up. The manager stated that we replace rotors everyday and that there is only one way to install rotors, and you then said that the rotors were rusted. The manager stated that rotors will rust especially here in this city and before she could finish, you started cursing loudly at her, and while walking out the door you were yelling that she must be racist. As a Napa AutoCare Center, we provide a 12 month/12,000 mile warranty for parts and labor. It is stated on the bottom of every invoice. If you get any service or repairs here on your vehicle and then have any related issues afterwards, then you should bring it back to us to inspect and we will correct the problem if the part or labor is defective. We do not give refunds on demand. We as a small business try and help everyone to the best of our ability. We do not discriminate. People of every race frequent our business. We also have minorities working here. We would have helped remedy the problems with your vehicle if you would have given us the opportunity to do so.

- NOLA Automotive Repairs Inc
5

Thanks Ronald and we appreciate your 5 star review!

- NOLA Automotive Repairs Inc
1

Since the owner wants to reply to reviews but not call me back after I gave my number to staff MULTIPLE times, let me address one more thing. Your manager didn't even OFFER to see my car, she was rude and she was condescending. I rarely lose my temper, however, when someone is rude to a paying customer and shutting me down before I have a chance to speak, I will lose my temper like any other person. You manager didn't even let me finish what I was saying before she THREW my receipt at me and told me there was nothing y'all could do. I have a video a mechanic took of my rotors that show they are rusted and worn down. I could easily go back to that mechanic and get a copy of the diagnostic that states the work was done incorrectly. Again, I lost my temper because she was rude and nasty to me before I could even finish. Yes, I wanted a refund. But they could have offered to look at the car before shutting me down. Again, I have reached out to speak to the owner multiple times but I see he would rather speak on the internet than on the phone .Your manager was rude, period. Anybody with common sense would know to at least offer the customer an additional inspection before saying "Well you live in New Orleans, what do you expect"? The professionalism at this business is nonexistent. And FYI, just because you employ POC and take their money, does not mean you respect them as people. As a young woman I have never dealt with such terrible customer service until yesterday. This issue could have been resolved in an amiable and timely manner but YOUR MANAGER decided to be rude about it so I simply matched her energy. Clearly, this owner would rather save face than address the issue at hand. Either way, I would never come here again. And I caution anyone else who comes here because not only will they disrespect you, they will address you concerns on the internet before they even have the decency to give you a call.

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