These people over charged me . They charged me $1077 for changing 6 spark plugs and 1 ignition coil . This business does not deserve any stars at all !!!! They do not know what their doing !! They told me i needed a coil for cylinder 3 and after the job was done i picked my car up and drove off and noticed i was having the same problem so i called them back asap and took my car back then they say something went wrong another Ignition coil in cylinder six is bad . Now why didnt that show up the first time when they ran the testing 🤔 these people are gonna rip any customer off . Whoever owns this business should put a better team in place and i mean fire everyone !!! They put old parts on my car and didnt want to refund my money . Customers beware I am warning you !!!!!!DO NOT COME HERE!!!!
This customer is not being truthful about what happened. He did not pay $1077 for just 6 spark plugs and one ignition coil replacement. Neither did we use old parts. We don't have the room to store old parts, plus we remove bad parts, so we would not reuse them. Last Tuesday, this customer came in and asked us to change his spark plugs because his vehicle was misfiring. He came in with an Auto Zone diagnostic scan printout that had codes for a general misfire and a misfire on cylinder 3. I asked him if he wanted us to perform a diagnostic, and he said no. I told him he may need an ignition coil also. He still wanted only the spark plugs replaced. While our tech was replacing his spark plugs, he found that the valve cover gasket and the spark plug tube seals were leaking oil. The spark plugs were coated with oil. I immediately called and texted the customer to tell him this, but he did not answer. He called back a few hours later, I told him about the leaks, gave him an estimate, plus I asked him to let our tech perform a diagnostic since the vehicle was still misfiring after we changed the plugs. He finally agreed to the diagnostic. Our tech did a diagnostic which showed a Cylinder 3 misfire code. Our tech switched the cylinder 3 ignition coil with the cylinder 1 ignition coil, connected the scan tool, and it showed that the misfire was now on Cylinder 1, and no longer on Cylinder 3. That proved that the ignition coil was bad. I called the customer told him what we found and gave him the estimate including the ignition coil. The customer agreed to these repairs. The following morning, our tech did the work, cleared the codes and test drove it. The Check Engine light did not come back on and the vehicle no longer had a misfire. The customer picked up his vehicle later that afternoon. Before he left, I showed him his old oil covered spark plugs. The customer called us a little later and said that his vehicle felt like it was starting to misfire again, so he brought it to Auto Zone to get the codes. He said it showed the same codes but also showed a Cylinder 1 misfire. I told him to bring his car back as soon as he was able. He brought it back the next day. Our tech hooked up our scan tool and it showed no active codes. Our tech test drove his car, and it was not misfiring. The customer left with his car. The following Monday morning, the customer brought in his car again saying it was misfiring, that he had the codes read at his work, and that it had the same codes. He was very angry with us and said we were scamming him. We asked him to let the tech check it out again. We explained to him that he may have another ignition coil that has gone bad, especially since he did have oil leaking on them for who knows how long, before our repairs. The tech scanned for codes and it showed that there was a misfire on cylinder 6. The tech verified that the ignition coil was bad, I did an estimate and called the customer. He did not answer, so I texted him the scan results and an estimate. He called later and was furious, calling us scammers, saying that we did not fix his car and was making threats against us. I kept explaining to him how we cannot predict what is going to fail next on a vehicle, that we can only fix what is obviously broken through a visual inspection, what the car's computer tells us through codes and other testing methods/equipment. I told him he was no longer welcome to bring his car here again because we do not feel comfortable working on his car after his accusations and threats against us. He came by later and spoke with another service writer who hooked up a scan tool and showed him the codes. The customer then seemed to understand what was going on with his vehicle, we told him to bring the vehicle to another reputable shop and see what their diagnosis is. He called back today saying he brought it to Firestone, but gave us no documentation nor explanation as to what repairs were needed.
- NOLA Automotive Repairs Inc