I would stay away as this repair shop is a money grab. I spent nearly $8k in a matter of three months at this shop with issues still persisting. Initially, I brought my car there to get a diagnostic which it was determined my car essentially needed new brakes, rooters, hubs, etc. (you name it). My car is an 07 Camry, so I understood why the fixes were necessary. The issue came came afterwards, when it was shown that I needed to have repairs to the repairs they had made after I brought my car back for timing belt issues (which they did not diagnose initially). I brought the car back to get the timing belt issue resolved because the car continued to make loud screeching noises when I accelerated. After the timing belt was fixed, my car ran ok for another week then the starter and the battery went out on the car. I brought it back here after spending $8 over the matter of a three month period- they charged me for a diagnostic and told me I needed a new battery and starter now. I felt it ridiculous to have to pay for another diagnostic after spending thousands at this location in such a short window (mind you, this was summer 2025). The police was called and I still ended up paying for the diagnostic. About a week ago, I heard the screeching sound and my wheel is starting to vibrate rapidly again as I'm breaking which indicates the timing belt is still not properly repaired. When I called them back to look at the work they did on my car considering I am having timing belt issues again, they gave me a number to call and said I could not bring my car back to them. Y'all be careful and mindful of who you allow to work on your cars, not all business believe in integrity and customer satisfaction-this car repair shop is all about getting your money. I would stay far away from them!!!!!
The first time this customer dropped off his 2007 Camry was in June 2024 for repairs that he requested without us performing diagnostics, and he spent $1780 before tax. He then returned in May 2025, stating that his car was shaking when braking, and hearing a “ratchety sound” from the right side. He agreed to diagnostics, and we gave him an estimate for replacing the front and rear brake pads and rotors, a leaking valve cover gasket, front struts and rear shocks, both front wheel bearings, alignment, and the BATTERY. He paid for the diagnostics and picked up his car. He brought back his Camry about a week later for all the repairs on that estimate, except for the BATTERY, and we completed those repairs. He paid almost $3500 before tax and picked up his car. At the end of September 2025, he brought his Camry back in and stated that it was making a high-pitched chirping noise coming from under the hood. We did not charge him any diagnostic fee and gave him an estimate for replacing the DRIVE BELT, not the timing belt (this car does not even have a timing belt - it has a timing chain), and the DRIVE BELT tensioner. It also needed the two front hubs replaced, which we did without charging him for labor, since we had done the front wheel bearings on the previous visit. About a month later, he got his Camry towed in because it was not starting. We had to diagnose it to see what repairs were needed. He called us shortly afterward and tried to rush us and stated that every time we touch his car, it ends up having more problems. When the service adviser stated that it is an older vehicle and as it gets older, it will need more repairs, he stated, “I don’t need to hear all that,” then he showed up and tried to rush us further. The protocol at our shop is “first come, first served” but at that point we asked the diagnostic to please look at his car right away which he did. He found that the Camry needed a starter and a BATTERY. This customer did not let us change the battery when we put that on the estimate months earlier. This time, he declined to let us replace the battery, yet again, and refused the starter replacement also. He blamed us for his car needing these repairs. When told that he had to pay our diagnostic fee since the repairs needed were not related to any repairs we did in the past, he refused. Then this customer called the police. The police came and stated that this was a civil matter and could do nothing. After we spoke with the officer, we agreed that the customer paying half of the diagnostic fee was acceptable. The customer paid us $63 before tax, and had his Camry towed out. This was his second time having to pay for diagnostics out of 5 visits. About a month ago, this customer called our shop and said his Camry was shaking when driving. We told him that he was not welcome at our shop again, but any repairs we did came with a 12 month/12k mile warranty and we gave him the number to our warranty company.
- NOLA Automotive Repairs Inc