Worst experience I've ever had with an auto shop, hands down. Had my car break down on me and figured since this place had seemingly good reviews and was in a convenient location it would be a good idea to have them take a look at my vehicle. WRONG. It was around 8pm when I dropped my vehicle off. I put it in the lot and kept the keys with me; planning on giving them the keys when they opened. However, when I stopped by to hand over my keys when they opened, I was beside myself to see that my car had been broken into on their lot and my passenger window was smashed, glass all over the inside of my vehicle. The receptionist walked out and first thing she said was, "well, good news, there's a glass repair place right next to us, aren't you lucky?" Huh?! Zero acknowledgement that it happened on their property. Timeline: They had my car in their custody Monday. They said they would call me later that day to let me know what was wrong and when it would be ready. No call. Tuesday I called them, and they said they hadn't had a chance to look at it, but good news! They could add a glass service and fix my window! FOR AN ADDITIONAL FOUR HUNDRED DOLLARS. I told them I would think about it, but I knew I definitely wasn't paying that much for glass. They said they would call me later that day with additional updates when they looked at it that afternoon. Surprise, surprise, no call. I called again Wednesday around noon and told them not to do the glass since I found multiple shops that would fix it for less than half of what they were trying to charge me. The guy on the other end of the phone got pissy with me at the fact that I wasn't letting them charge me that much--oh, and also let me know they still hadn't looked at my car yet. He told me they would probably get to it by Friday, and I could pick it up then. I went to work that afternoon, and at 4hrs after I called them I get a call back from them. My car is fixed and ready. I was surprised with the quickness since they initially told me Friday, but at this point I was already at work, so I told them that I would pick it up at 8am the next morning when they opened. The guy on the other end was hesitant about that, telling me, "Well...its supposed to thunderstorm tonight, and your window is broken." I acknowledged that detail and asked if he would keep it in the shop overnight like he had said they did with all their vehicles they were working on. Without putting me on hold, he yells across the shop to his buddy asking if they were planning on keeping it inside during the thunderstorm that evening. His buddy yells back, "We're not fixing the fcking window, right?? Nahh, keep that sh!t outside overnight!" I rushed over there like I have never rushed in my life. Do not go to this place unless you want to be screwed over and overcharged. Worst experience I've ever had with an auto shop, hands down.