I called 3xs and clearly explained what was wrong with my truck. And it was clearly stated they can fix it. We agreed that AAA was going to tow the truck there. Once the truck arrived they called me and stated they are refusing service. The shop is a AAA approved shop. So I had to get my truck towed back to my house. It only needed an exhaust manifold bolts replace. It's not a major job. It's fine if they didn't want the job, but I called 3xs to insure they were okay with the job. From what I understand, all the mechanics work independently. So they only want expensive jobs for expensive cars. And that is fine, but I called them 3xs and to make sure they were accepting the job. From my experience, they are known for ripping people off, and they didn't see an outlet to do so with my truck. However this should not be a AAA approved shop.
Our shop is a small business that does maintenance, diagnostics and repairs on most privately owned type vehicles and even some fleet type, which vary according to year, make and model. People call, walk in, or tow in their vehicles wanting to get service. We do our best to accommodate everyone. One thing we definitely cannot do is guarantee that we can "fix it" without even looking at the vehicle. Once it comes in, we can either do a quick visual evaluation or a customer-approved diagnostic. With those results, along with the availability of parts, equipment, software, racks, space, labor time, technicians, etc., we then let the customer know if we are able to to do the repairs. When your vehicle came in on the tow truck, we weighed those factors along with the fact that your vehicle had broken wires along with the broken bolts in the exhaust manifold. We then made a judgement call that it would be a "major job" and would not be able to take on at that time. We would absolutely love to help each and every person with all of their vehicle's needs, but unfortunately that is just not possible. We are truly sorry we were unable to help you with your vehicle.
- NOLA Automotive Repairs Inc